We offer a staged process of training needs assessment and evaluation. The following relates to the design and delivery of a new programme:
Initially, the training needs are discussed with the person who commissions the training (sponsor). We then need contact by telephone or e-mail, ideally, with each person attending the programme to establish their expectations and needs. If these needs differ greatly from the needs of the sponsor we will then go back to the sponsor and agree what the final design should cover.
When the course starts we find out the current issues facing each delegate regarding the subject being covered. This is to ensure we are aware of, and can deal with, real problems currently being experienced by each delegate. We will contract with the delegates as to the issues we can deal with during the course, given the constraints of time and other subject matter already being covered.
For courses of more than one day’s duration, we review each morning the material covered on the previous day to ensure that the delegates are satisfied with what we have done and will make changes as appropriate. At the end of the course each delegate will complete our end of course evaluation form and a copy of this will be given to the course sponsor.
Each course is followed up with a phone call to the sponsor to discuss their satisfaction with the course outcomes and application to the job. Changes will be made to courses being run on a repeat basis to reflect the feedback given to us.
We also provide a follow-up service for each participant in the form of email support for a 12 month period following any learning event.